Engagement surveys are a key tool in helping to determine our employees’ opinions and concerns. Over the past three years, we conducted employee engagement surveys throughout North America and Europe. In the United States, we conducted our second annual engagement survey in 2005 in which more than 81 percent, or 44,000 employees, participated; and in Canada, we conducted our first survey. These surveys covered six basic topics: the company’s leadership and direction; culture and values; communication and cooperation; the job itself; performance management; and rewards and recognition.

In Europe, we are taking a pan-European approach to the survey process, surveying employees every two years and tailoring the questions for the local market. The survey is focused on people, rewards, culture, work, opportunities and overall quality of life. We will use our survey results to determine initiatives for our three-year strategic plan.

Since 2005 was the first time we have conducted surveys in some countries and we have refined our questionnaire in countries previously surveyed, comparison with previous years is not reliable. Nevertheless, survey results suggest that we have made progress, notably in perceptions of our performance management, and employee rewards and recognition.

Previous survey results had indicated that employees wanted more information from management about our business performance and strategy. As a result, our management teams undertook new initiatives in 2005 to keep employees abreast of business developments. The format varies from country to country, but typically consists of facility meetings conducted by senior managers. Other types of engagement and initiatives CCE conducted during 2005 include frequent business updates from our leadership team, enhanced coverage of business direction in our employee publications and new internal communication tools and campaigns to build understanding on specific issues.

RECOGNITION

U.S. – Matria Healthcare Award for CCE “Manage Your Health” Program > CCE was recognized by the Disease Management Association of America (DMAA) with the Matria Healthcare Award for employer-based leadership. This national award recognized our “Manage Your Health” disease management program, citing it as a cutting-edge example of progressive healthcare management. The program allows employees and their dependents living with diabetes, congestive heart failure, coronary heart disease and asthma to enroll in disease management programs. Following the success of the program in cost savings, reduced emergency room visits and hospital admissions, the program was expanded to include cancer and obesity management programs.

Valuing Our Employees
By providing competitive compensation and benefits, we strive to motivate our employees while limiting employee turnover. In addition to compensation and benefits, we also offer numerous other programs for our employees that extend beyond the workplace.

For instance, as part of our commitment to youth development, we offer college scholarship opportunities to the children of our employees. In North America, our CCE Johnston Legacy Scholarship Program, established in 2001, provides US$1 million annually in financial scholarships to employees’ children for
college education.

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